The 18% Annual Software Assurance fee provides end users with all software updates and Upgrades at no additional cost provided the annual maintenance contract is current. Annual Software Assurance is mandatory the first year and must be purchased with the Ascent software and its options. Annual Assurance is calculated at 18% of the List Price of the Software/Software options.

Primary technical support is provided by the Tungsten Certified Solution Provider (CSP). Annual Software Assurance shall include standard releases containing improvements or modifications to the Software, where such improvements or modifications are not priced as separate new products or options (Standard Release).