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Technical Support

Technical Support - Before and after the sale

NewWave customers receive free access to our technical support staff. Working with a distributor focused in specific technologies has many benefits, including availability to highly trained technical experts for document imaging and mass storage solutions. Our technical experts also have priority access to our vendor support team so you have the most responsive support possible. Call logs are reviewed constantly to make sure your issues are resolved quickly and correctly.

If you have configuration or compatibility concerns prior to the sale, our staff stands ready to make sure your proposed solution satisfies your customer requirements. We understand it can be a sensitive time when problems arise after the sale. Our technical staff is here to get things back on track quickly. Contact our technical support team directly at 800-536-5222 or email us at

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