Nexsan product customers who require infrastructure operation 24x7x365 choose Premium support for fast, 24x7 response and onsite hardware replacement. Once a hardware issue is diagnosed by phone, a Nexsan Technical Engineer arrives onsite, within 4 hours, if needed. Premium support also offers enhanced response times to software support issues and an exclusive support hotline for around-the-clock access. Software/firmware updates and upgrades are included.
**All service pricing is for North America and within Zone 1 (contact Nexsan for confirmation of your Zone, generally Zone 1 is major metropolitan areas)