NewWave: Our Value is Outside the Box

While most organizations purchase service to avoid costly downtime and to ensure their scanners, they renew because of the predictability of costs and the unexpected joy of working with our Certified Technicians. Plus, customers who switch to third-party service frequently return to us in frustration—in need of OEM parts, no-wait time customer support, and guaranteed work. Download Ricoh Service Overview PDF Flyer

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Premium On-Site Service & Maintenance Choose peace of mind with ScanCare and have key scanner parts and cleaning supplies onsite. Plus, get regular cleanings and end-user training by our certified professionals.	Basic On-site Service Ideal for large scanners with light scanning workflow, our Basic program provides onsite service to protect your investment, so you can enjoy peace of mind	Priority Replacement Keep downtime to a minimum with our simple, economical alternative for lightweight products: priority access to the service center and overnight product replacement.	Mail-in Service Ideal for customers with asset tag retention or for those who run IT organizations, this unit replacement alternative lets you send your scanners in for repair.
Advantages	Advantages	Advantages	Advantages
Automatically scheduled preventative maintenance visits Onsite coverage of spare parts, labor, and travel for all hardware errors Consumables & Cleaning Supplies for a year of average usage Service available in Next-Business-Day, 4-hour and 24/7	Onsite coverage of spare parts, labor, and travel for all hardware errors A singular preventive maintenance visit, automatically scheduled Service available in Next-Business-Day, 4-hour and 24/7 options	Next day replacement scanner delivery for hardware escalations before 2 PM PT Shipping box, packing material, and return shipping label provided	Repair center coverage of spare parts and labor for all hardware errors Five day return after receipt of scanner Return shipping costs included
Options	Options	Options	Options
Extend the warranty as long as you like in 12 month increments.	Extend the warranty as long as you like in 12 month increments.	Extend the warranty as long as you like in 12 month increments.	Extend the warranty as long as you like in 12 month increments.
More Info	More Info	More Info	More Info
Download Service Brochure	Download Service Brochure	Download Service Brochure	Download Service Brochure

At Fujitsu we strive to exceed a 90% fix rate on the first call or on-site visit. You can expect the same level of commitment on all of our Multi-Vendor service offerings. We understand that our customers have made significant hardware investments and we aim to provide the ultimate customer experience on all scanner equipment. With Fujitsu Multi-Vendor service we treat every manufacturer's product as if it were our own. Our expertise and industry know-how coupled with a task force of trained technicians makes our service offerings the most reliable in the industry.

Advantages
One stop shop! Remove the hassle of dealing with multiple service providers Competitive pricing for a variety of hardware environments Access to third party parts, manuals and software upgrades Complete line of service offerings and response times from NBD to 4-hour coverage Proactively scheduled cleaning visit to maximize up-time Coterminous (monthly) service contracts available for simple invoice management and contract renewals
Options		More Info
Extend the warranty as long as you like in 12 month increments.		Download Matrix (PDF)