NewWave provides a full array of warranty service options for virtually every brand of document imaging, CD/DVD duplication and network storage product. From on-site maintenance and depot repair to advance unit replacement and 7x24 availability, NewWave has you covered; one call takes care of it all.
On-site Maintenance Programs
NewWave offers nationwide coverage with local attention to your unique needs. In cooperation with a nationwide network of factory-trained technicians, we offer on-site maintenance contracts on products from more than 100 manufacturers. Since contract management is our core competency, you can be assured that once a product is placed under a maintenance contract and requires service, one call to our national dispatch center at 888-677-4888 is all it takes. Our online representative will dispatch a technician and determine an arrival time based upon your contract requirements. We will stay in contact with you until the problem is resolved. We will also send you renewal notices as a friendly reminder to contact your customer for contract renewal:
NewWave provides you with a complete range of materials for scanner maintenance, which consists of consumable parts as well as cleaning materials. Maintenance starts with the day-to-day cleaning work done by the operator. The amount of cleaning required and the need to exchange consumable materials depends on the quality and amount of paper being fed through the scanner.
To get the best possible feeder performance, best image quality and optimal durability from the scanner, use professional cleaning materials and original scanner consumable materials such as:
NewWave offers Consumables Kits on a variety of scanner products to meet all of your preventive maintenance needs.Explore all of the service and support options that NewWave has to offer.
On Site Maintenance
Installation and Training
Online Contract Management
Auto Renewal Notices
Service Contract Search
Attachment & Renewal Reports
Online Identification of Equipment Sold Without Service
Contract Expiration Alert