BENEFITS   |   FEATURES   |   APPLICATIONS

Tungsten TotalAgility^® is a unified digital transformation platform that dramatically simplifies the First Mile™ of business, accelerating high-value customer journeys to a positive outcome. TotalAgility efficiently engages customers, partners and all other people and systems necessary, delivering more value at critical touchpoints throughout the customer journey. TotalAgility transforms the critical processes of customer engagement by combining mobile and omnichannel interaction, process management, robotic process automation, information capture, customer communications, e-signature, and process intelligence and analytics capabilities in a unified, scalable platform.

By providing a modern, mobile-first, omnichannel platform, TotalAgility enables you to develop and deploy intelligent business processes - specialized, highly adaptable, mobile-enabled applications designed for engaging your customers better. And you can create a seamless, real-time link between your customer-facing systems of engagement and the internal systems of record that run your business, minimizing the need to modify enterprise applications, systems or repositories.

A friction-free First Mile, and subsequent mutually beneficial engagements throughout a business process and over the customer lifecycle, can result in a sustainable competitive advantage, reduced operating costs and loyal, satisfied customers over the long term.

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Benefits

Drive Digital Transformation Enable the transformation from physical to fully digital interactions in key business processes, especially customer engagement, on any device, from virtually anywhere. Streamline the collection and distribution of documents essential to a successful customer journey, processing documents quickly, reducing latency, cutting costs and increasing customer satisfaction. Improve Information Visibility and Accuracy Digitize paper for better access and compliance. Increase visibility, accuracy and availability of management information and documents, and ensure regulatory compliance.

Increase Customer Engagement Establish new levels of engagement and collaboration by offering two-way interactions on your customers' channel of choice. Provide tailored and personalized outbound communications to drive customer satisfaction and build loyalty. Deliver Total Enterprise Agility Radically transform and simplify the First Mile of customer interactions, and create business value at every customer engagement touchpoint. Reduce costs, while handling greater volumes of increasingly complex customer interactions.

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Features

Comprehensive Digital Transformation Platform Deploy robotic process automation, business process management, adaptive case management, advanced data integration, multichannel document capture, customer communications management, eSignature and process intelligence and analytics - in a unified platform. Document Capture and Processing Provide better access to document-based information in digital, process-ready formats by classifying, separating, extracting and validating content from structured, semi structured and/or unstructured documents for faster, more accurate processing at a lower cost. Robotic Process Automation Harness the power of robotic process automation to automatically grab and integrate information from websites, portals and other hard-to-reach data sources into your business process when you need it, eliminating the people-intensive, manual integration still in place in many organizations.

Process Intelligence and Analytics Use end-to-end process visibility, discovery and monitoring to drive compliance and increase customer satisfaction. Multiple Deployment Options, On-Premise or in the Cloud Deploy as a perpetual license on premise (single tenant or multi-tenant for BPOs, service bureaus and shared service centers); or subscribe to a multi-tenant or dedicated instance (single tenancy) hosted service (TotalAgility Cloud). Off-the-Shelf Flexible Integration Take advantage of a variety of pre-built connector, web services, and synthetic API methods that can accelerate the implementation of the solution and quickly and efficiently create integrations to external parties and in-house systems of record. Simplified Pricing and Licensing Enjoy a simple pricing and licensing approach that helps the ease and speed of adoption and scales with value received.

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Applications

Financial Services Customer onboarding, transitioning or account openings, investment account transfers, mortgage and loan applications, capture of trailing documents in any financial process. Insurance New customer onboarding or new policy applications, policy quotes, claim submissions and management, capture of trailing policy or claim-related documents. Healthcare New patient onboarding, claim submissions, explanation of benefits, capture of essential patient and provider documents.

Government Citizen benefit enrollments, claim submissions, license and permit applications and renewals, capture of trailing documents needed in government processes. Supply Chain Accounts payable automation (invoices, purchase requisitions, receiving documents), orders, proof of delivery, waybills and airbills. Other Verticals Construction - stage of completion for loan funding; Energy - real-time production site reports; Telecom - new customer onboarding or account openings.