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Care Kits
Care Kits are easy-to-use pre-packaged maintenance services for KODAK and other scanner vendor's products. Use care kits when you want to extend the standard Manufactures Warranty, add additional coverage, or renew your warranty coverage.
Kodak Alaris Care Kits are available as Extended Warranties, Maintenance Agreements, and Support Services
Extended Warranties
- May be purchased for 1,2, or 3 years from time of equipment installation.
- Provide telephone Support
- Offer KODAK Service & Support from 8 a.m. to 5 p.m., Monday through Friday, customer local time
- Must be purchased within 90 days of the equipment purchase.
Depending on the product, coverage includes:
On-Site Service, which includes:
- Travel, labor, and repair parts
- Preferential response
- Service by Kodak Alaris employed service representatives
- Preventative maintenance on applicable products
- Total service call protection
Advanced Unit Replacement which provides:
- Next-business-day delivery of an exchange unit
Maintenance Agreements:
- Provides 1 year of coverage that can be used to extend the coverage at the expiration of the new product warranty, extended warranty, or maintenance agreement.
- Provide telephone Support
- Offer KODAK Service & Support from 8 a.m. to 5 p.m., Monday through Friday, customer local time
- Must be purchased prior to the expiration of the new product warranty, extended warranty, or maintenance agreement.
Depending on the product, coverage includes:
On-Site Service, which includes:
- Travel, labor, and repair parts
- Preferential response
- Service by Kodak Alaris employed service representatives
- Preventative maintenance on applicable products
- Total service call protection
Advanced Unit Replacement which provides:
- Next-business-day delivery of an exchange unit
Support Services Care Kit
To ensure that your new equipment is productive right from the start and will continue to offer optimal performance and cost control, Kodak Alaris has packaged some of our most popular services for your convenience. Support Services Care Kits are available as individual or bundled services that include services such as site readiness, power audit, installation, operator training, application development, Windows applications and many more.
Support Services Care Kits:
- Scanner Mode Creation & Setup
- Site and Power Certification
- Composite Site Readiness Pkg
- Site Inspection
- Power Quality Alert
- Microimager 30 Training
- Microimager 70 Training
- 990/IL70 Mode Certification/Setup
- IMS Operator Training
- IMS Application Develop Training
- IMS+Node Accred/Install/Training
- IMS+Node Expan Install /Training
- Capture Software Training
- Capture Applic Design/Develop
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- AWIS Training
- DAW Site Accred/ AWIS Training
- IRW w/AFC Install & Training
- IRW s/IFC Install & Training
- 1500/2500 Scanner Install/Training
- 3500/4500 Scanner Install/Training
- 500/5500 Scanner Training
- 7500/7520 Scanner Training
- 923/9500/9520 Scanner Training
- DAW Pkg w/MV Scanner Training
- DAW Pkg w/MVCS SW Training
- DAW Pkg w/HV Scanner Training
- DAW Pkg w/HVCS SW Training
- Basic Windows Overview
- Microfilm Applications
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A KODAK Maintenance Agreement will help keep equipment running at peak performance while protecting your budget.
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