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Maintenance Agreements

When you consider the costs of downtime, loss of equipment use, and risk of losing customers, KODAK Maintenance Agreements are an affordable service solution. They offer convenience, service cost control, and maximized uptime. Kodak Alaris's Total Service Call policy ensures that Kodak Alaris not only fix your immediate problem - we inspect and address potential problems before they cause downtime.

Protect your investment with Kodak Alaris On-Site or AUR Maintenance Agreements.

  • Provides 1 year of coverage that can be used to extend the coverage at the expiration of the new product warranty, extended warranty, or maintenance agreement.
  • Provide telephone Support
  • Offer KODAK Service & Support from 8 a.m. to 5 p.m., Monday through Friday, customer local time
  • Must be purchased prior to the expiration of the new product warranty, extended warranty, or maintenance agreement.

Select the Maintenance Agreement that meets your needs. Choose On-Site Maintenance for (Mission Critical Applications) or Advanced Unit Replacement (Essential Applications). Depending on the product, coverage includes:

On-Site Service, which includes:

  • Travel, labor, and repair parts
  • Preferential response
  • Service by Kodak Alaris employed service representatives
  • Preventative maintenance on applicable products
  • Total service call protection

Extended hours of coverage are available for those customers requiring this level of service. We can tailor a service and support program to meet your needs.

Advanced Unit Replacement which provides:
  • Next-business-day delivery of an exchange unit

A KODAK Maintenance Agreement will help keep equipment running at peak performance while protecting your budget.

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